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Refund policy

Questions about this policy? Email support@furniseed.com with your order number and we will answer in writing.

Last updated: 10 October 2026

One policy for every product

The same refund and replacement policy applies to every item we sell — there are no product-by-product exceptions. If you need to know how a return or a refund will be handled, this page is the answer.

We refund or replace, at our cost, when

The order was never shipped.
The item arrives faulty or defective — photos of the carton label and the affected part are required, plus a short video for a functional fault.
The item is seriously damaged in transit.
The wrong item was shipped.

If only part of the item is affected, we can issue a partial refund or reship just the affected parts instead — usually faster than sending the whole unit back.

What we cannot accept

Our products are large-format furniture. Once a unit has been sent back or refused it cannot be resold or economically re-shipped, and the goods become a total loss rather than someone else's stock. For that reason the following are outside this policy — they are not returnable and not refundable:

An item that arrives undamaged but is no longer wanted, or that was ordered in the wrong size, colour or model.
An undamaged delivery that is refused at the door.
Bespoke or made-to-spec orders once production has started — we will always say so explicitly before you confirm the order.

Damage caused by your own installation or use of the product is also outside this policy.

If your plans change before the delivery date, contact us instead of refusing the delivery. Email support@furniseed.com and we will look for a workable alternative — a second delivery attempt, a different delivery address, or a settlement that lets you keep the goods at a reduced price.

Before the delivery date: changes and cancellations

Before the order is picked: change or cancel free of charge.
While the order is being prepared: we can still stop it. Where the warehouse charges a fee for that interception, it is quoted to you in writing before anything is charged.
Once the order has left the warehouse: it can no longer be recalled by anyone. Please use the damage or fault route below rather than refusing the delivery.

Reporting window

Damage, faults, wrongly shipped items and non-delivery must be reported within 30 days of delivery. Where a return is approved we arrange the collection, we cover the return freight, and the item only needs to be packed as it was received.

Arrived damaged, or a part is missing

There are two paths, depending on how much of the item is affected:

Whole unit compromised: we reship the complete item.
Single part damaged or missing: we reship only that part, which is much faster.

We open and manage the carrier claim on your behalf. You are never the one chasing a freight company.

Refunds

Once a returned item has been received and inspected, we process the refund to your original payment method and email you to confirm the amount. How quickly it appears on your statement depends on your bank. If we are unable to fulfil an order, we refund it in full.

Warranty

Structural defects are covered for 12 months from delivery. Consumable wear, misuse and commercial-use fatigue are not covered. If you are buying for a rental or hospitality property, ask about commercial-use terms before ordering.